Values

I have a passion for both customer service and ensuring systems are kept simple, and that relationships are based on open communication, trust and mutual respect. There is absolutely no reason why provincial businesses should not enjoy the same quality of professional service at a local level as would a company based in a metropolitan centre. That is my key goal. My vision is to be a recognised and preferred insurance consultant of Commercial Insurance Products and Risk Management Solutions, for my valued Clients, and valued insurance Partners. I will achieve my vision by focused attention and commitment to:

• Performance: Performing the role as insurance consultant, and upholding trust and integrity in delivery of my services.
• Commitment: Committing my focus and attention to best servicing my client interests and exceeding their expectations.
• Challenge: Creating a challenging and rewarding culture.
• Relationships: Upholding strong and valued commitment to you as my client, to myself as your consultant, and to markets as your insurer(s).
• Reliability: Being there for my clients when they require claims, and resolutely supporting them.
• Added value: Building long term client relationships, and adding true value to their business and well being.
• Responsibility: Being socially responsible, returning worth to shareholders, employees and the community.

I've recently published my first book, which includes a chapter on customer service, as that is a topic I am particularly passionate about. Read a sample of my book: Life is Leadership.